INFOCUS MULTIMEDIA undertakes to remedy by replacement, free of charge, any defects in the products during a period of twelve (12) months from the date of original delivery of the product, where those defects are a result of faulty manufacture. During this twelve month guarantee period, the defective product will be replaced free of charge; the customer must however return the defective product at his/her own expense, to the address given by INFOCUS MULTIMEDIA.

This guarantee does not affect the Customer’s statutory rights.


Product Returns, Refunds and Cancellations

You have the statutory right to return any products you have purchased from Infocus Multimedia within 28 days from date of purchase. The product must be in a new and unopened condition.

To return an item, you must contact us by telephone, email or post and we will then supply a return address. The item must be returned at the customer’s expense.

The method of payment used for the original transaction will be used for the refund when we receive the item.

You may cancel your order anytime prior to your order being dispatched. To cancel your order, contact us by telephone,  email or post. Cancellations prior to dispatch will be refunded in full. Orders that have been dispatched can be returned (see our Returns policy).


Video to DVD Transfers

Infocus Multimedia will remove Video Protection tabs or switch record prevention on for camcorder tapes to prevent any accidental data loss during transfer.

Original Video Tapes and Discs are sent to Infocus Multimedia at the customer’s own risk. Infocus Multimedia will not be held responsible for any tapes or discs lost or damaged in transit.

In the unlikely event Infocus Multimedia are unable to transfer a tape or disc, they will be returned to the customer and any money paid for the transfer will be refunded.



We deliver to UK addresses only.

DVD and Blu-Ray Orders are dispatched by Royal Mail 1st Class Post.

Video Transfer Orders are dispatched by Recorded Post.

Delivery should take up to one week from date of dispatch.